In China it’s pretty easy to find an ayi. But finding a professional one? Not as simple as you’d think.
Under Care has been addressing this problem by developing a qualitative approach towards the industry. Since its founding in September 2017, the company has been aiming to change attitudes and behaviors by establishing more professionalism within the occupation.
Under Care’s team has more than 12 years of experience in the French home services industry. They’ve worked with a network of 10 maid agencies in the Paris region, as well as the Académie du Personnel de Maison, a housekeeper training school accredited by French authorities.
In France, Under Care now has more than 2,000 regular customers and has trained more than 3,000 housekeepers. With that background and expertise under its belt, Under Care now hopes to bring a new level of quality, professionalism and trustworthiness to Shanghai’s housekeeping market.
Yes, Housekeeping is a Real Job.
Is there such thing as a “professional housekeeper?” Is it really necessary to be a pro to clean a bathroom? Do you actually have to join a training class to iron a shirt properly? For Under Care, the answer to all of these questions is: "Yes!"
Arthur Puissant, manager of Under Care’s Shanghai branch, explains why it's necessary to professionalize the industry.
"Cleaning, ironing and cooking are not that simple," says Puissant. "In France, training has become a necessity considering the expectations of customers: being able to iron quickly and efficiently; hunting down dust everywhere: getting rid of stains, mold and spiderwebs. In China, the need for such training is also very obvious.”
The Under Care team understands that housekeeping is indeed a real job. And that’s why they’re bringing a professional approach to Shanghai by creating an ayi service that focuses on high-quality, up to standard cleaning.
So… How Do You Get Trained to Clean?
To reach a high level of quality with its services, Under Care relies on innovative recruiting methods.
“Our ayis are selected through theoretical and practical tests,” explains Puissant. “That includes a questionnaire, as well as an ironing and cleaning test.”
However, Under Care also believes the best way to reach professionalization is through training.
“Under Care trains its ayis in housekeeping and laundry care,” says Puissant. “Training is divided into several thematic sessions. Each one of them contains a practical part that is carried out in a demo environment.”
Each of the training sessions focus on a wide variety of topics, covering things like professional attire and behavior, appropriate products to use at home, best materials and equipment, time organization skills and specific cleaning techniques (such as those required for windows, disinfection, descaling and mold). Around 30 hours are needed to cover the full range of sessions.
Furthermore, the training sessions also cover important societal issues, such as:
How to replace industrial products with natural, more reliable ones
How to take safety into consideration when it comes to children and pets
How to take initiative and work towards continuous improvement
Following the training and a first service provision, Under Care conducts quality control on site in order to certify its ayis.
Under Care’s overall main objective is to satisfy its customers, and they hope to achieve that by offering new perspectives to housekeepers through intensive training. They’ve also made it their mission to establish job recognition, raise awareness of worksite wellness and further personal development among their professionally trained team of house service employees.