Glitches Mark Apple Pay's First Day in China

By Lucas dos Santos, February 20, 2016

0 0

Much noise was made over Apple’s introduction of its mobile payment service, Apple Pay, in China yesterday. But even more noise is now being made by frustrated netizens after a botched debut.

Before anything, for example, was the restrictive access to the app itself. Only the iPhone 6 or 6s, recent iPad models and the Apple Watch can run the app, to the dismay of Chinese Apple users with slightly older models.

But the biggest issue was a series of glitches which prevented people from registering their bank card with the app. 

According to Caixin, however, an Apple spokesman explained that this was due to too many users simultaneously trying to sign up, and assured them that these hiccups would be fixed within the day.

The Global Times goes further and blames the teaming up of two entities with poor customer service records. Besides Apple which, it claims, “always relied on its brand,” its partner UnionPay, the Chinese monopoly-holder for bank-card transactions, “lacks customer service experience, so preparations for this launch may not have been enough.”

Much skepticism has also been raised on account of Apple Pay needing to compete with two very well-established domestic mobile payment services, Alibaba’s Alipay and Tencent’s WeChat Wallet. Although, as Caixin also noted, Apple Pay may have one crucial advantage over them: safety. Indeed, its use of “near-field communication (NFC), a short-range wireless technology that lets Apple devices and banks exchange data” could make it harder for users’ information to fall prey to hackers.

more news

WIN! Tickets to Shop at China's First International Consumers Product Expo

Win tickets to go to China's first International Consumer Products Expo in Haikou.

Walking the Dog in China? From May Onwards You Must Use a Leash

Starting May 1 in the Chinese mainland, dog-owners must have their pets on a leash in public spaces.

Man Throws Coins into Plane Engine in China for Good Luck, Gets Detained

Are we surprised? No, just disappointed in Wang and many others before him.

WATCH: Wild Tiger On the Loose in Northeast China Attacks Villager

The tiger left a villager with minor injuries and smashed a car window.

China Stops Animal Testing on Imported Cosmetics

Does this mean we can buy Lush in China soon...

Kinky Beijing Dating Stories and More on Date Night China Podcast

Mark shares why he and his partner moved to China together, and the challenges they face as an interracial couple.

0 User Comments

In Case You Missed It…

We're on WeChat!

Scan our QR Code at right or follow us at thatsonline for events, guides, giveaways and much more!

7 Days in China With thatsmags.com

Weekly updates to your email inbox every Wednesday

Subscribe

Download previous issues

Never miss an issue of That's Magazines!

Visit the archives